To
expedite your billing send an e-mail message to BTGI Billing Your request will be handled promptly
Baird Technology Group
offers a monthly and a quarterly billing cycle to all customers.
The billing cycle for all accounts are set up initially on a
monthly billing cycle, but this can be changed to a quarterly
billing cycle after the first month upon the customer's request.
If you have billing questions and need to speak with a
representative, please call (804) 796-4933.
Paying by Personal or
Company Check
Customers who pay by check are mailed statements via US Postal
Service and e-mailed statements on the 10th of each month, with
payment due on the first day of the following month. Payments are
considered late after the fifth day of the month and a finance
charge will be assessed to your account. You will receive invoices
via e-mail throughout the month as they are posted to your
account. All invoices and payments from the previous month will be
detailed in the monthly statement that you receive.
Excess Disk Usage
Charge
If you exceed the allotted disk space for your account, you will
be billed in at rate specified on our Rates page.
Your disk usage is calculated by the average amount of
space that you have used each day in a thirty-day period. Any file
or program loaded on the server counts as disk space usage. This
includes, but is not limited to all types of HTML, images, DLLs,
EXE's, COM's, and log files. You should manage log files
regularly, because they grow constantly. This is especially true
of high traffic sites.
Late Finance
Charges
All accounts are paid in advance of services and accounts are aged
from the date of activation. Finance charges will be assessed on
all accounts that are 10 calendar days past due. The finance
charge is calculated for each invoice or previous finance charge
entry by the number of days past due, times the daily finance
charge rate of .0004931(18 percent per year divided by 365 days).
If the calculated finance charge amount is less than the minimum
finance charge of $1.00, the minimum amount will be charged.
Collection
Procedures
Your account becomes overdue 5 days after the due date on the
invoice. Should your account become overdue, you will receive a
reminder via e-mail that we have not received your payment. If
your account becomes more than 9 days past due your service will
be suspended. If your account becomes 29 days past due, your access and the public
access to your e-mail account and web site is stopped and charges continue to accrue. At this point,
a reactivation fee is required to reactivate your account.
After 30 calendar days past due your e-mail, database(s), data, and web pages will be removed from the
servers and your account will be referred to our collection agency. Once your data, e-mail
and web pages are removed it is unrecoverable (deleted) and can not be restored.
NOTE: Network Solutions, or your selected Domain (URL) Registrar, will
bill you separately to cover your domain name for one (1), or more,
year(s). As the owner of your domain it is incumbent upon you to maintain your
administrative account information with your Domain (URL) Registrar. If they are
unable to contact you for the renewal of your Domain (URL) you will lose it.
The Domain (URL) Registrar will invoice you separately for the renewal. Be sure to pay this on time or you WILL
lose your domain name!
Please fill out the
following form to update your billing information for our
Accounting Department. Any questions regarding your bill may be
sent to
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